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 Security & Privacy   
Security Guarantee
Privacy Policy
Terms & Conditions
Email Fraud Information

 Special Notice   
Ensuring the privacy and protection of your personal information is of utmost importance to Charter One Bank. We will never email you to request personal account information over the internet or any other means. Help protect yourself against online fraud - if you suspect that an unsolicited email is fraudulent, please call our customer service hotline at 1-800-234-6002.

 Contact Us   
New Mortgage Loans:
    1-866-612-6206
Phone Hours:
    M-Th: 8:30 am - 7 pm ET
    Fri: 8:30 am - 5 pm ET
Email:
    Email us
Live Chat Hours:
    M-F: 9 am - 11 pm ET
    Sat: 9 am - 7 pm ET
    Sun: 9 am - 5 pm ET
Live Chat
Customer Service:
    Residential Loans
    1-800-234-6002
    Business Banking
    1-800-409-8301
    Charter One Bank
    1-877-CHARTER
Hours:
    M-F: 9 am - 5 pm ET
Email:
    Use our e-Form

En Espanol
Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS THEY MAY BE MODIFIED BY CCO MORTGAGE FROM TIME-TO-TIME AND POSTED ON THIS SITE.

Each user of this web site ("Site") agrees as follows:

Use of Information and Materials

Not all products or services described on the Site are available in all geographic areas. Your eligibility for particular products or services is subject to CCO Mortgage's final determination and acceptance, including, without limitation, and as applicable, credit and property approval and satisfaction of all CCO Mortgage eligibility and underwriting guidelines.

You agree that all access and use of the Site and the contents is at your own risk.

No Warranty

Although CCO Mortgage attempts to provide useful information, CCO Mortgage assumes no obligation to update or continue to post the information. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING TEXT, GRAPHICS, LINKS OR OTHER TERMS ARE PROVIDED "AS IS." CCO MORTGAGE DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESS OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIALS.

Limitation of Liability

IN NO EVENT SHALL CCO MORTGAGE, ANY THIRD PARTY PROVIDER OR ANY VENDOR BE LIABLE TO USER OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF A CCO MORTGAGE AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM USE OF, DELAY, INCONVENIENCE OR INABILITY TO USE THE SERVICE OR ANY LINKS OR ITEMS ON THE SERVICE OR ANY PROVISION OF THE TERMS AND CONDITIONS, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN NO EVENT WILL CCO MORTGAGE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT OR TORT, (INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.

FURTHERMORE, CCO MORTGAGE WILL NOT BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THIS SITE, OR FOR THE INCOMPATIBILITY BETWEEN THIS SITE AND FILES AND THE USER'S BROWSER OR OTHER SITE ACCESSING PROGRAM. NOR WILL CCO MORTGAGE BE LIABLE FOR ANY OTHER PROBLEMS EXPERIENCED BY THE USER DUE TO CAUSES BEYOND CCO MORTGAGE'S CONTROL. NO LICENSE TO THE USER IS IMPLIED IN THESE DISCLAIMERS.

Electronic Transmission of Personal Information

CCO Mortgage applications for products or services and contact forms submitted through the Site are protected by the same encryption process used to secure account information accessed via the Site. However, messages sent via electronic mail may be intercepted by third parties. Personal e-mail should not be used to transmit sensitive or confidential information. Neither CCO Mortgage or its affiliates, subsidiaries, directors, officers, employees, any third party or vendor will be liable or responsible for any type of loss or damage you may incur in the event of any interception of personal e-mail. YOU ARE HEREBY ADVISED THAT, EXCEPT AS EXPRESSLY PROVIDED OTHERWISE ON THIS SITE, NO FACILITIES ARE PROVIDED AND NO PROVISIONS ARE MADE FOR SENDING OR RECEIVING CONFIDENTIAL COMMUNICATIONS. TO THE EXTENT SUCH FACILITIES ARE PROVIDED OR PROVISIONS ARE MADE, IT IS SOLELY ON AN "AS IS" BASIS, WITH NO WARRANTIES OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED.

Copyright and Trade Marks

The tradenames, trademarks, logos and service marks ("Marks") contained on the Site are the property of CCO Mortgage or a third party. You are prohibited from using any of the Marks without the written permission of CCO Mortgage or the third party that owns the Mark.

User ID, Password and Account Access Information

If you apply for a loan online, you will need a User ID and Password. If you are a current customer, you may obtain account information with your account number and social security number. You are responsible for keeping your User ID, Password and account access information confidential. For security purposes, we recommend that you memorize your User ID, Password and/or account access information and not write your User ID, Password and/or account access information down. Do not disclose your User ID or Password to anyone, including anyone claiming to represent CCO Mortgage employees do not need your User ID and Password and they should not ask for it. If, despite this advice, you give someone your User ID, Password or account access information, you do so at your own risk.

If you have any questions not answered here, please contact us.


 
Mortgages are offered and originated by RBS Citizens, N.A. CCO Mortgage is a division of RBS Citizens, N.A.
Copyright 2014 RBS Citizens, N.A. All rights reserved.